Sessions policies

Each session missed will be counted as part of your monthly or weekly package.

This policy is in place to ensure that all sessions included in your package are utilised effectively.

By counting missed sessions as part of your package, we aim to encourage clients to attend all scheduled sessions and make the most of their membership. When a session is missed, it is considered as though it has been used, and cannot be rescheduled or carried over to the following month or week.

This means that if you have a set number of sessions included in your package, it is important to make sure you attend all of them to maximise the value of your membership.

By implementing this policy, we are able to provide a fair and consistent approach to managing missed sessions. It helps us to ensure that all clients have equal access to the services they have paid for, and enables us to effectively plan and allocate resources.

We understand that there may be unforeseen circumstances that prevent you from attending a session, such as illness or emergencies. In such cases, we encourage you to inform us as soon as possible so that we may make appropriate accommodations.

However, please note that missed sessions due to personal reasons or schedule conflicts will still be counted as part of your package.We believe that this policy promotes accountability and responsibility, both on the part of our clients and our organisation.

It encourages clients to prioritise their wellness and commit to their scheduled sessions, while allowing us to maintain the high level of service and support that we strive to provide.Thank you for understanding and cooperating with our missed session policy.

We are dedicated to helping you achieve your goals and look forward to supporting you throughout your membership.